Front office executive

KAJAMOIDEEN AHMED

Rolla Suites Hotel, Rolla Street , Al Raffa , Bur Dubai ,
$1800 / month

About Candidate

As I’m completed with bachelor graduation with three years of dynamic hospitality experience . handling with great guest experienced and Successful front office management

Education

B
Bachelor of Computer Applications 2023
The New College

Experiences

F
Front office assistant ( Night shift) 01/2020 - 06/2023
Hotel Metro Manor

1) Perform all check-in and check-out tasks 2) Manage online and phone reservations 3) Inform customers about payment methods and verify their credit card data 4) Register guests collecting necessary information (like contact details and exact dates of their stay) 5) Welcome guests upon their arrival and assign rooms 6) Provide information about our hotel, available rooms, rates and amenities 7) Respond to clients’ complaints in a timely and professional manner 8) Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

F
Front office Executive 01/06/2023 - 25/12/2023
VGP Golden Beach Resort

1) Email Handling: Answering phone calls and responding to emails professionally and efficiently, providing information and resolving queries. 2) Cash Handling: Processing guest payments, maintaining accurate cash records, and ensuring adherence to cash handling procedures. 3) Front Desk Operations: Managing the front desk area, maintaining a clean and organized work environment, and coordinating with other departments. 4) Concierge Services: Assisting guests with travel arrangements, transportation, restaurant reservations, and providing information about local attractions and events. 5) Up selling and Promotion: Promoting hotel amenities, services, and special packages to guests, aiming to increase revenue and enhance the guest experience. 6) Safety and Security: Monitoring the lobby area, enforcing hotel security policies, ensuring guest safety, and reporting any suspicious activities or incidents. 7) Manage traces in Opera for arrivals and departures. 8) Assign rooms courteously and instruct bell desk to escort guests. 9) Provide information on transport, dining, and sightseeing and update departure timelines and inform relevant departments Front Office.

F
Front office associate 24/05/2024 - Till Now
Rolla suites Hotel LLC

1) Help guests check in and out smoothly and assist with pre-registration and extended stay requests. 2) Welcome and assist guests upon arrival and departure, providing orientation to facilities. 3) Manage group bookings, following standard procedures. 4) Stay informed about all aspects of the facilities, products, and services and provides personalized service to guests. 5) Assist guests in person or by phone with bookings and inquiries. 6) Handle payments via cash, credit, or debit cards and minimize rebates, ensuring proper justification and documentation. 7) Conduct credit checks to ensure sufficient credit for in-house rooms. 8) Secure advance payment guarantees at check-in. 9) Perform cashiering duties like foreign currency exchange and paid outs. 10) Manage traces in Opera for arrivals and departures. 11) Assign rooms courteously and instruct bell desk to escort guests. 12) Provide information on transport, dining, and sightseeing and update departure timelines and inform relevant departments.

Skills

Guest experience service
100%
Communication
100%
Operation management
100%
IDS / OPERA / WIN
100%
Revenue Management
100%
Decision Management
100%
cash handling
100%
Team Management
100%