Reservations Agent

Akasha Qamar

Al Salam, Abu Dhabi
$2400 / month

About Candidate

Committed and motivated candidate seeking an oppurtunity to work and progress in hospitality,
tourism and travel industry.

Education

L
Level 6 Professional Diploma in Tourism and Hospitality Management 2019
Confederation of Tourism and Hospitality, UK

UK-Level 6 Professional Diploma in Tourism and Hospitality Management

B
Bachelor of Arts (Hons.) in International Hospitality Business Management Present
University of Derby, UK

Online Top-Up Degree Program

Experiences

R
Reservations Agent 16/12/2021 - Present
Southern Sun Abu Dhabi

Generating room reservations on OPERA PMS received from Guests, Travel Agents, Online Travel Agents (OTAs) and Sales Department Promoting reservation services and Up-selling, when appropriate by informing customers of additional services ,special packages and upgrades to different room types Preparing daily revenue pick up report Responding to phone calls: handling calls regarding inquiries and guests' requests Assisting Front Office department in terms of preparing and checking arrivals' lists, also assisting in pre-registration and administrative activities as well as processing advance deposits Preparing booking invoices for individuals and groups, processing refunds and cancellation requests Assisting F&B department in terms of taking in room dining food and beverages orders from inhouse guests via call Coaching and providing back-up support to team members to promote high productivity and work commitment Ensuring that the team’s daily tasks are actioned accordingly in absence of the supervisor Preparing team’s monthly roster ; tracking the team’s daily attendance and leaves using the payroll system in absence of the supervisor

Skills

Time Management
Teamwork
Self Motivation
Communication
Decision Making
Working under Pressure
Quick Learner
Adaptability
Microsoft Office
OPERA PMS
OPERA Micros