Duty Manager

Bashar Al Qaza

Doha- Qatar

About Candidate

To be part of a dynamic organization that shall give me the opportunity to apply my skills and have an effective role within the work environment of Corporate.

Education

B
Bachelor Degree 2012
Hotel Management

Jordan Applied University College of Hospitality and Tourism Education (JAU)

Experiences

D
Duty Manager 04/05/2023 - Present
Banyan Tree Doha At La Cigale Mushaireb

responsible for overseeing all front-of-house operations during my shifts. This involved coordinating the work of front desk, concierge, and bell staff to ensure seamless service delivery and an exceptional guest experience. I problem-solved complex issues, made highstakes decisions, and served as the Residence manager, representing the hotel's brand and upholding its renowned standards of excellence. Through my leadership and hospitality expertise, I consistently exceeded guest satisfaction targets and contributed to the hotel's continued success.

D
Duty Manager 20/05/2022 - 01/04/2023
Residences Managed by Accor

Managing multiple residences, managing more than 100 personnel. Recruiting new joiners.

W
Welcome Desk Shift Leader 01/11/2011 - 01/05/2022
W Amman Hotel Pre-Opening

Top-up seller, top-up enrollment, acting night manager and doing night audits. Performing training for staff. Leader of year.

F
Front Desk Agent 01/11/2016 - 10/11/2024
The Boulevard Arjaan by Rotana

Top-up seller, top-up enrollment, employee of month. As a Front desk agent, I made sure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the mind of visitors.

G
Guest Relation Officer 04/09/2008 - 01/11/2016
Le Royal Hotel & Resorts Amman

During my 8 years of working in this company, I gained huge experience. Started from Bellman, after I was Concierge and my last position was Guest Relation Officer. For all above-mentioned positions, I received a certificate.