Duty Manager

Bashar Al Qaza

Doha- Qatar

About Candidate

To be part of a dynamic organization that shall give me the opportunity to apply my skills and have an effective role within the work environment of Corporate.


Bachelor Degree 2012
Hotel Management

Jordan Applied University College of Hospitality and Tourism Education (JAU)


Duty Manager 04/05/2023 - Present
Banyan Tree Doha At La Cigale Mushaireb

responsible for overseeing all front-of-house operations during my shifts. This involved coordinating the work of front desk, concierge, and bell staff to ensure seamless service delivery and an exceptional guest experience. I problem-solved complex issues, made highstakes decisions, and served as the Residence manager, representing the hotel's brand and upholding its renowned standards of excellence. Through my leadership and hospitality expertise, I consistently exceeded guest satisfaction targets and contributed to the hotel's continued success.

Duty Manager 20/05/2022 - 01/04/2023
Residences Managed by Accor

Managing multiple residences, managing more than 100 personnel. Recruiting new joiners.

Welcome Desk Shift Leader 01/11/2011 - 01/05/2022
W Amman Hotel Pre-Opening

Top-up seller, top-up enrollment, acting night manager and doing night audits. Performing training for staff. Leader of year.

Front Desk Agent 01/11/2016 - 10/11/2024
The Boulevard Arjaan by Rotana

Top-up seller, top-up enrollment, employee of month. As a Front desk agent, I made sure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave lasting impressions in the mind of visitors.

Guest Relation Officer 04/09/2008 - 01/11/2016
Le Royal Hotel & Resorts Amman

During my 8 years of working in this company, I gained huge experience. Started from Bellman, after I was Concierge and my last position was Guest Relation Officer. For all above-mentioned positions, I received a certificate.