Assistant Front Office Manager

chiayee jj

About Candidate

Manager with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to employees’ and guests’ needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.

Education

B
Bachelor of Arts (Hons) Hospitality Management 2012 - 2015
BERJAYA University College of Hospitality

Experiences

A
Assistant Front Office Manager June 2023
PARKROYAL Penang Resort

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Position directs and works with managers and associates to carry out procedures ensuring a smooth operation. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

G
Guest Experience Manager May 2021 - May 2023
PARKROYAL Penang Resort

Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. Liaising with upper management to stay up-to-date with organizational changes, issues and improvements.