Food and Beverage Captain / Acting Supervisor / Outlets In-charge

David Rozario

Fujairah, United Arab Emirates

About Candidate

I would like to inform to you that I am David Rozario.

” I am results-oriented hospitality professional with a Bachelor’s degree in Hospitality and 7 years of industry expertise, including 7 years in the dynamic UAE market & 6-month internship program at Novotel Visakhapatnam Varun Beach by Accor in India. Currently an Associate at Royal M Hotel Aqah Beach and Resort (United Arab Emirates) boasting a proven track record of excellence, from being a Food and Beverage Captain to Acting Food and Beverage Supervisor, managing multiple outlets. Notable achievements include excellence LQA score in DoubleTree by Hilton Resort & Spa Marjan Island, United Arab Emirates, driving a 15% increase in guest satisfaction scores and contributing to a 10% revenue growth during tenure at Dusit Thani Abu Dhabi and Pullman Sharjah by Accor and Royal M Hotel Aqah Beach & Resort, United Arab Emirates.

Skill set encompasses effective team leadership, impeccable guest service, and unwavering commitment to upholding the reputation of renowned brands like Dusit Thani, Hilton and Accor.”

Education

B
Bachelor degree in Hospitality Management 2014-2017
West Bengal University of Technology

Experiences

F
Food and Beverage Captain / Acting Supervisor / Outlets In-charge 02/2024 - Currently working
Royal M Hotel Al Aqah Beach and Resort, United Arab Emirates

• Ensure the delivery of Brand promise and always provide exceptional guest experience. • Have a thorough knowledge and understanding of all the menu items and the ability to recommend food and beverage combinations and up-sell alternatives. • Maintain positive relations with guests and the ability to remember the preferences of our regular guests or long-stay guests. • Handling with extra care the special requests from guests (Allergenic foods, celebrations and special food or drinks etc.) • Maintain positive relations with all colleagues. • Maintain good communication with all departments (Especially with the Kitchen) . • Handling the whole operation and fully authorized to decide on any issues or complaints in my Outlets. • Trains and supports my employees based on the general service requirements and basic service rules, recommending and selling etc... • Highlights previous day or shift problems and share ideas to solve problems. • Sharing ideas to improve guest satisfaction, sales etc. • Maintain the stock, expiry tracker, monthly and yearly inventory, making duty roaster etc... • Controls all Restaurant material and eliminates chipped, broken, or cracked dishes. • Keep all Restaurant furnishing clean and polished by cleaning schedule. • Control and report all defective lighting, fixtures, and other electrical matters.

F
Food and Beverage Captain / Acting Supervisor / Outlets In-charge 10/2022 - 01/2024
Pullman Sharjah (Accor Hotels), United Arab Emirates

Al Khan Restaurant ( All day dinning ) Infiniti Pool Bar Junction (Lobby Lounge) In Room Dinning

F
Food and Beverage Waiter 05/2021 - 09/2022
Dusit Thani Abu Dhabi, United Arab Emirates

Urban Kitchen Restaurant ( All day dinning ) Namak ( Indian Speciality Restaurant ) Benjarong ( Royal Thai Restaurant ) Mcgettigans ( Irish Pub ) Orchid Lounge ( Lobby Lounge )

F
Food and Beverage Waiter 10/2017 - 04/2021
Doubletree by Hilton Resort and Spa Marjan Island ( 723 Rooms), United Arab Emirates

Lobby lounge ( 24 hours Coffee shop and Bar ) Boardwalk ( Main Pool bar ) Bay view ( Bay Club's Pool bar) Anchor Bar ( English Pub ) Xclusive ( Night Club ) Island's Coffee house ( Starbucks) Al Marjan Restaurant ( All day dinning )

I
Internship 10/2015 - 03/2016
Novotel Visakhapatnam Varun Beach, India

Skills

Customer satisfaction
Team work
Active listening
Quick learner
My menu / QR Menu
Team management
Stock management
Cost control
Quality management
Multi-tasking