General Manager

Haytham Farouk

Zamalek, Cairo, Egypt - 11211
$8000 / month

About Candidate

Accomplished, dedicated, dynamic and highly motivated hotel and hospitality professional with diversified experiences all spent in key leadership capacities amid landmarks of international hotel and hospitality corporations, with established track record of accomplishments in each.

Born in the hotel industry with expanded proficiency in leading largescale luxury hotels and solid hands-on experiences in various orientations, including, but not limited to, Multi-Property Leadership, General Management, Operations’ Management, Owner Relationship Management, Property Development, CAPEX Management, Sales & Marketing, Rooms Division, HR, Finance, Operational Excellence, and Quality Management.
All with extensive preopening, opening and renovations experiences.

From hotel leadership to leading renowned hospitality corporations (hotel owners/developers), this part of my progressive career ladder has substantially complemented above hotel experience from a “Corporate Perspective”. Significantly broadened my horizons and sharpened my leadership skills at wider dimensions, including but not limited to……Strategic Planning, Portfolio Management, Inception-to-Completion Hotel Development, Capital Planning/Management, Profit-Based Business Modeling, Corporate Governance, Appointing/Supporting the Performance of Hotel Management Companies, Equity and Joint Ventures Management.
All at sophisticated board level, with sustained level of proven achievements.

Education

M
Master of Business Administration 2007
Maastricht School of Management

MBA, International Business

B
BSc. Hotel Management 1991
Faculty Of Tourism & Hotel Management

BSc. Hotel Management

Experiences

C
Chief Executive Officer April 2018 - May 2023
Abu Dhabi Tourism Investment Company, ADTIC

Leading UAE Private Sector/DFI company. Hotel owners and Hotel real estate developers. (Egypt based with over USD$ 1B+ business portfolio of 1200+ keys of owned luxury hotels) Directly reported to the board with the below key responsibilities: -Define company strategic direction, goals and objectives, safeguarding maximized shareholders’ equity. -Plan, own and orchestrate monthly Board Meetings and safeguard are all professionally productive. -Champion company’s P&L, ensuring optimum liquidity and solvency as driven by owned hotels and other assets. -Spearhead day-to-day company operations, particularly the key pillars of Operations, Finance and Engineering. -Leading owned hotels development, planning/driving capital investments and asset replacement funds. -Driving company’s operating performance, generated by owned hotels and other assets. -Lead and safeguard full compliance to corporate governance, risk and crisis management activities. -Select, appoint and support owned hotels’ management companies and closely monitor their performance. -Appoint and closely monitor/support (on a daily basis) the performance of owned hotels’ General Managers. -Lead business strategies for managed hotels and other real estate assets within the portfolio. -Identify and Implement investment strategies for owned hotels and other owned assets. -Defining strategic business plans for existing and upcoming hotel/real estate developments. -Develop concept and business cases for all new hotels and/or real estate development opportunities. -Spearhead all developments activities from inception to completion in accordance with the Investment Control Process to ensure timely delivery within established parameters. -Lead and maintain strategic relationships with senior/key government officials and other stakeholders. -Negotiate and secure mega contracts of various business orientations. -Pivotal to the above is to lead and safeguard a maximized asset performance and prolonged asset useful life.

C
Chief Executive Officer April 2018 - May 2023
Arab Misr Hotels Co., AMHC

Leading UAE Private Sector/DFI company. Hotel owners and hotel real estate developers. (Egypt based with over USD$ 1B+ business portfolio of 1200+ keys of owned luxury hotels) Directly reported to the board with the below key responsibilities: -Define company strategic direction, goals and objectives, safeguarding maximized shareholders’ equity. -Plan, own and orchestrate monthly Board Meetings and safeguard are all professionally productive. -Champion company’s P&L, ensuring optimum liquidity and solvency as driven by owned hotels and other assets. -Spearhead day-to-day company operations, particularly the key pillars of Operations, Finance and Engineering. -Leading owned hotels development, planning/driving capital investments and asset replacement funds. -Driving company’s operating performance, generated by owned hotels and other assets. -Lead and safeguard full compliance to corporate governance, risk and crisis management activities. -Select, appoint and support owned hotels’ management companies and closely monitor their performance. -Appoint and closely monitor/support (on a daily basis) the performance of owned hotels’ General Managers. -Lead business strategies for managed hotels and other real estate assets within the portfolio. -Identify and Implement investment strategies for owned hotels and other owned assets. -Defining strategic business plans for existing and upcoming hotel/real estate developments. -Develop concept and business cases for all new hotels and/or real estate development opportunities. -Spearhead all developments activities from inception to completion in accordance with the Investment Control Process to ensure timely delivery within established parameters. -Lead and maintain strategic relationships with senior/key government officials and other stakeholders. -Negotiate and secure mega contracts of various business orientations. -Pivotal to the above is to lead and safeguard a maximized asset performance and prolonged asset useful life.

C
Chief Executive Officer (Executive Vice President) June 2013 - March 2018
Maple Leaf International Hospitality

Prominent Canadian Private Sector/DFI company. Hotel and Hotel real estate developers. (Egypt based with over USD$ 1/2B+ business portfolio of 1200+ keys of owned luxury hotels) Directly reported to the board with the below key responsibilities: -Define company strategic direction, goals & objectives, safeguarding maximized shareholders’ equity. -Plan, own and orchestrate monthly Board Meetings and safeguard are all professionally productive. -Champion company’s P&L, ensuring optimum liquidity and solvency as driven by owned hotels and other assets. -Spearhead day-to-day company operations, particularly the key pillars of Operations, Finance and Engineering. -Leading owned hotels development, planning/driving capital investments and asset replacement funds. -Driving company’s operating performance, generated by owned hotels and other assets. -Lead and safeguard full compliance to corporate governance, risk and crisis management activities. -Select, appoint and support owned hotels’ management companies and closely monitor their performance. -Appoint and closely monitor/support (on a daily basis) the performance of owned hotels’ General Managers. -Lead business strategies for managed hotels and other real estate assets within the portfolio. -Identify and Implement investment strategies for owned hotels and other owned assets. -Defining strategic business plans for existing and upcoming hotel/real estate developments. -Develop concept and business cases for all new hotels and/or real estate development opportunities. -Spearhead all developments activities from inception to completion in accordance with the Investment Control Process to ensure timely delivery within established parameters. -Lead and maintain strategic relationships with senior/key government officials and other stakeholders. -Negotiate and secure mega contracts of various business orientations. -Pivotal to the above is to lead and safeguard a maximized asset performance and prolonged asset useful life.

E
EAM/Hotel Manager September 2010 - March 2013
Starwood Hotels

650 keys Luxury City Center, Landmark Hotel & Casino (Cluster Responsibility, Two Hotels) - Primary strategic business leader of the property - Extensive owner relationship management. - Managing and overseeing all activities related to operations, including guest and employee's satisfaction, people and culture, financial performance, sales, and revenue generation with a focus on support for food and beverage and rooms division. - Working closely with the Executive Committee and delivering a return on investment to the owners and to ensure the operation is functioning efficiently, and that decisions regarding operations are made thoughtfully and then enacted and followed through. Develop and implement the hotel's strategic plans, goals, and objectives. Provide strong leadership to the management team and staff, fostering a positive work environment and promoting teamwork. - Ensure exceptional guest satisfaction by maintaining high service standards throughout the hotel. Respond promptly to guest feedback, concerns, and complaints, taking appropriate action to address and resolve issues. - Implement effective guest service training programs and ensure all staff members understand and deliver on the hotel's service philosophy. - Develop and manage the hotel's annual budget, ensuring revenue and profitability goals are achieved. - Monitor financial performance, analyze financial statements, and implement cost-control measures. - Oversee all hotel operations, including front office, housekeeping, food and beverage, maintenance, and other relevant departments. - Ensure compliance with health, safety, and hygiene standards. - Implement efficient operational procedures and quality control measures to optimize productivity and guest satisfaction. - Foster a culture of continuous improvement, identifying areas for enhancement and implementing innovative solutions. - Foster a positive work environment, promoting open communication, teamwork, and employee engagement.

D
Director Operational Excellence (ExCom) June 2002 - September 2010
Starwood Hotels

650 keys Luxury City Center, Landmark Hotel & Casino (EAME Area Responsibility) This position is focused on Operational Excellence using defined methodical approaches (Six Sigma, Lean, and Kaizen) and tools to drive revenue, manage cost and improve the quality and consistency of our guests’ experiences. Interact with associates, managers and guests to develop and implement solutions which always consider the perspectives of these three critical groups of stakeholders. As a member of the EXCOM, Work with all departments to methodically address issues and opportunities to avoid re-work and implement sustainable change at the hotel, resulting in measurable financial and customer loyalty gains. Partner with Executive Leadership to align Six Sigma efforts with area and property business strategies, understanding short- and long-term impact of business decisions. Deliver tangible, bottom- and top-line results, supporting achievement of overall business strategies. Provide business consulting expertise to the MD and fellow leadership team to identify areas of focus and set priorities. Collect and analyze data to make customer focused business decisions; ensure associates understand and exceed customer expectations. Serve as a project team leader for complex cross-functional projects, mobilizes team members and others in the organization to accomplish aggressive goals. Identify, integrate, and transfer internal and external best practices into operational processes; leverage best practices to innovate and improve the way work gets done.

G
General Manager January 2011 - January 2012
Starwood Hotels

182 keys Luxury Landmark Red Sea Resort (Cluster Responsibility with Sheraton Cairo) - Primary strategic business leader of the property - Extensive owner relationship management. - Managing and overseeing all activities related to operations, including guest and employee's satisfaction, people and culture, financial performance, sales, and revenue generation with a focus on support for food and beverage and rooms division. - Working closely with the Executive Committee and delivering a return on investment to the owners and to ensure the operation is functioning efficiently, and that decisions regarding operations are made thoughtfully and then enacted and followed through. Develop and implement the hotel's strategic plans, goals, and objectives. Provide strong leadership to the management team and staff, fostering a positive work environment and promoting teamwork. - Ensure exceptional guest satisfaction by maintaining high service standards throughout the hotel. Respond promptly to guest feedback, concerns, and complaints, taking appropriate action to address and resolve issues. - Implement effective guest service training programs and ensure all staff members understand and deliver on the hotel's service philosophy. - Develop and manage the hotel's annual budget, ensuring revenue and profitability goals are achieved. - Monitor financial performance, analyze financial statements, and implement cost-control measures. - Oversee all hotel operations, including front office, housekeeping, food and beverage, maintenance, and other relevant departments. - Ensure compliance with health, safety, and hygiene standards. - Implement efficient operational procedures and quality control measures to optimize productivity and guest satisfaction. - Foster a culture of continuous improvement, identifying areas for enhancement and implementing innovative solutions. - Foster a positive work environment, promoting open communication, teamwork, and employee engagement.

Skills

Operational Excellence
100%
Operations Management
100%
Leadership
100%
Risk & Crises Management
100%