General Manager

joymookerje1973

804, Sears Tower, Omaxe Heights, Sector 86, Faridabad, Haryana, 121002
$3200 / month

About Candidate

Passionate hotelier and accomplished General Manager with 25 years of experience in leadership and operational excellence. Known for supporting corporate development through innovative solutions and a results-driven approach, consistently enhancing guest satisfaction and driving profitability in highly competitive markets. Recognized for exceptional team management, fostering a culture of excellence, and achieving remarkable business growth.

Education

B
Bacholer of Schience 1991
Delhi University

Physics, Chemistry and Mathematics Achieved 61%

D
Diploma In Hotel Management, Catering Management and Catering Technology 1994
AICTE

Acheived 71%

Experiences

G
General Manager 20/03/2018
‘Fortune Park Hotels’ member ITC’s Hotel Group,

Managing all aspects of the hotel operations, delivering unprecedented customer experience, driving revenue and building value for owners. Revenue generation, yield maximization, retention and pull through quality, ensure safety, process and services. Recruitment and training. Return through cost efficiency. Maintenance of Property and ensure safety of guests and employees. Recorded a topline revenue growth of 35% as occupancy grow by 19% within two years ‘OUTLOOK TRAVELLER HOSPITALITY AWARD’ for the Best Economy Hotel of the Year 2022-23. ‘BUSINESS WORLD HOSPITALITY AWARD’ for the Best General Manager (North) of the Year (2022-23). General Manager of the Year 2023-24 for ‘Fortune Park Hotels’

C
Corporate General Manager Operations 1/04/2017 - 17/03/2018
‘BHT Group’, A Hotel Ownership Company.

Managed the lead pre-opening project, including the inspection and handover of rooms to 'Royal Orchid Hotels', 'Golden Tulip', and 'Clarks Hotels & Resorts', as well as overseeing the delivery and quality control of FF&E. Successfully secured all necessary operational licenses by supervising all pre-opening aspects, including staffing, infrastructure development, back-of-house setup, and the implementation of standard operating procedures.

G
General Manager 1/04/2015 - 31/03/2017
‘Louvre Hotels Group (Golden Tulip)’

Executing business plans designed to deliver customer satisfaction, profitability, and market share, ensuring unit business plans and employees are aligned with business strategies, ensuring accountability of the Unit leadership team for successful delivery of business plans, experiment with new ideas and take calculated risks to improve guest satisfaction and profitability.

R
Resident Manager 17/12/2011 - 31/03/2015
‘The Clarks Hotels & Resorts’

Spearheaded unit operations and pre-opening properties. Managing guest satisfaction, staff management, driving financial goals, marketing and maintain overall standard of the unit. Successfully able to achieve set financial objectives, superior guest satisfaction, and a positive working environment. General Manager of the year 2013-2014 for ‘Clarks Hotels & Resorts’.

U
Unit General Manager, Business Head, Manager Operations 1/12/2002 - 10/12/2011
Man Singh Group, Foursome Foods, Pirates Of Grill and Haldriam’s (A $630 million brand with International presence in over 66 countries.)

Core Competencies include: Strategy Planning, Operations Management, Process Management CRM Ensuring high quality service to the clients for maximum customer experience and delight in all the satisfaction parameters (time, quality and service) Pre Openings: Managing of cross-functional aspects for set up of new facilities. Process and SOP implementation, Forecast and Budgeting.

F
F&B Executive 4/10/1997 - 30/10/2002
‘Hilton Hotels & Resorts’

Opening Team member of ‘28thThe Grill’ –New Delhi Hilton’s most ambitious project serving the Finest Contemporary European Cuisine. Executive - Bar Operations at ‘Champions’ Opening team member of ‘Champions’, - The first sports bar in Delhi. One of the first members to be selected for the Hiltons Worldwide Training Program ‘Hilton Honors- Customer Comes First’

Skills

Strategic Management
84%
Strategy Formulation
82%
Setting Expectations & Performance Issues
87%
The Cornerstone of Revenue Strategy
59%
Managing As A Coach
94%
Setting Expectations & Assessing Performance Issues
87%
Relationship Management
96%
International Relationship & Organizational Behaviour
80%
Conversations That Inspire
97%