maryjoybienkoe

About Candidate

Education

B
Bachelor of Science in Tourism Management 2022
University of Santo Tomas

Graduated as Magna Cum Laude in one of the most prestigious colleges in the Philippines.

Experiences

G
Guest Services Associate September 2022 - June 2024
Discovery Shores Boracay

I was exposed to three main sub departments in Front Office, rotating in Guest Relations; Auditing and Checkout; and Telephone Operations. Guest Relations mainly prepares for arriving guests, amenities, in-room check-in, and ensuring a memorable and comfortable stay. Auditing and Check-out ensures accurate payments, night audit, and collects any settlements upon check-out. Telephone Operation on the other hand, handles messages, emails, reservations, admin tasks like room blockings, and ensures all in-house guest requests are provided on time.

Skills

English Language
90%
Filipino Language
95%
Hokkien Language
85%
Korean Language
70%
Mandarin Language
65%
Time Management
98%
Decision Making
90%