Tourism Representative

Moustafa Mohamed

Luxor
$750 / month

About Candidate

A versatile front desk clerk with more than 3 years of experience in the tourism
and hospitality industries. To secure a challenging position in a professional work
environment in the UAE and fully utilize my trainings and interpersonal skills to
achieve the goals of an organization that focuses on guest service and guest satisfaction.

Education

L
Licentiate degree in English Language and 2019
South Valley University - Qena, Egypt

Faculty of Arts - English Department

Experiences

T
Tourism Representative Sep 2022 - May 2024
Cosmos Tours

- Meeting clients at the airport and accompanying or transporting them to their accommodation, and holding welcome meetings. - Offering sightseeing advice. - Organizing and leading excursions and entertainment. - Liaising with providers of accommodation, travel agents, coach companies and so on.

F
Front Desk Receptionist Oct 2021 - Sep 2022
Sonesta St. George Hotel Luxor

- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. - Answering screening and forwarding incoming phone calls. - Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). - Arrange travel and accommodations, and prepare vouchers. - Update calendars and schedule meetings.

F
Front Desk Receptionist Jun 2019 - Feb 2020
Sofitel Winter Palace Hotel Luxor

- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. - Answering screening and forwarding incoming phone calls. - Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges). - Arrange travel and accommodations, and prepare vouchers. - Update calendars and schedule meetings.

Skills

Communication
70%
Problem solving
71%
Time management
80%
Attention to detail
74%
Customer service
84%
Active listening
74%
Microsoft Office proficiency
85%
Technical skills
71%
Multitasking
65%
Written communication
68%
Work independently
65%
Phone etiquette
83%
Scheduling
76%