Revenue Manager

Sarawanan Subramaniam

No 35 Jalan BKD 30 Taman Bukit Katil Damai 2, 75460 Melaka

About Candidate

• A person with excellent communication, interpersonal and strong leadership skills
• Energetic, proactive and self motivated with utmost level of dedication, loyalty and integrity.
• Fast learner, able to handle multiple tasks independently and assimilate in a team

Education

D
Diploma in Hospitality Management Oct 1996 - May 1998
Stamford College Malacca

Diploma in Hospitality Management & Hotel Operation by American Hotel & Lodging Association

Experiences

F
Front Desk Assistant Oct 1998 - Nov 1999
HOTEL EQUATORIAL MELAKA

• Basic exposure to the Front Desk upon completion of college. • Duties varied from all aspect of check in /check out and familiarization of the hotels fidelio systems and day-to-day duties to be carried out by a front desk asst.

G
Guest Relations Officer Nov 1999 - Feb 2000
HOTEL EQUATORIAL MELAKA

• In-charge of the hotel’s butler floor, which comprised of 84 rooms. • Responsibilities varied from pre-arrival duties of VIP guests, during stay and pre-departure. • Managed the butler floor clubroom exclusive for butler floor guest. Ensuring day-to-day breakfast, cocktail, meeting arrangements are met. • Liaison with room service, housekeeping and maintenance dept. on the smooth flow of the operation on the club floor.

D
Duty Manager Front Office Feb 2000 - May 2000
BUKIT TINGGI GOLF RESORT PAHANG

• In charge of front desk policy and procedures. • Control on room and golf reservations. • Assist department head on preparing department performance report. • Conduct meeting and briefing for front desk and golf reservation staff. • Mainly in charge on V.I.P and guest complaints Bukit Tinggi Golf Resort Pahang.

A
Assistant Manager Front Desk June 2000 - Dec 2004
HOTEL EQUATORIAL MELAKA

• To ensure that all existing policies and procedures are enforced and are consistent. • Supervise all front desk services and make sure that these services carried out with the utmost efficiency. • Ensure that the issuing guest room key cards are strictly according to hotel policy. • Formulate ongoing and conduct refresher courses for junior employees in all sections i.e Reservation, PABX, Concierge and Club Floor • Mainly assist the department head on effective operation and represent hotel management in all areas when required

P
Project Manager Jan 2005 - Dec 2009
AXISSQUARE SDN BHD

Although academically and primarily my area of specialization was in the hotel industry specifically in Front Office Operations from October 1998 – December 2004, an opportunity arose in Jan 2005 for me to start up a project management company on a partnership basis hence I left Hotel Equatorial Melaka then where I last served as Front Desk Assistant Manager.

A
Assistant Front Office Manager Jan 2010 - Mar 2011
HOTEL EQUATORIAL MELAKA

• Scheduling, training, and managing the Front Desk Assistants and Managers. • Meet and escort all arriving V.I.P guest and ensuring that their needs are met. • Liaise with front desk and hotel management on any guest complaints and problems • To attend all scheduled meetings and briefing in the absence of department head held by the management. • To check daily Guest Credit Balance Report and work with credit department to prevent any loss revenue • To monitor the handover of front desk Cash Floats. Both the outgoing and the incoming Front Office Assistants must acknowledge the transfer in the “float control/handover’ book. • To ensure all services offered/provided by the Front Office Department are carried out with the utmost efficiency and courtesy according to Hotel Standard

F
Front Office Manager Mar 2011 - Aug 2015
HOTEL EQUATORIAL MELAKA

• To monitor the Department Operating Budget to be in line with the Hotel budgeted guidelines and to ensure that the operating expenses are strictly controlled • To analyze and report the monthly Departmental Profit and Loss statements • To monitor Reservations Department to ensure the proper market mix, inventory and rate management to maximize occupancy and average room rate. • To plan, provide guest service supervision, direction, operation, training & development and leadership for the Front Office Department • To monitor daily reports and to ensure proper follow-up (trace, room projection, market, channel, source check, account balance, room maintenance & reservation activities). • To fully aware of the hotel marketing and promotional activities and actively assist the programs in the hotel. • To monitor all departmental reports and correspondence are completed and distributed accurately and timely. • To conduct regular meetings and briefings for the Front Office Department to keep employees informed of policies and procedures, special events, further improvement plans and guest comments

R
Revenue Manager Sep 2015 - Jun 2019
HOTEL EQUATORIAL MELAKA

• Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations Manager, Front Office Manager, and Catering Manager • Develop and maintain relationships with other market revenue managers and Directors of Revenue to create a network of peers in your community • Work with market teams to develop weekly/monthly forecasts and budget tracking. Provide reports to market teams daily on budget and forecast trends • Works closely with all booking channel representatives to ensure maximum performance on all channels • Managing pricing for all product components and product types to achieve optimal profitability • Budget and ongoing quarterly forecasting • Responsible for understanding competitors pricing through all booking channels • Report monthly performance to owners on monthly basis.

P
Project Manager Dec 2019 - Todate
M.R. Nivetha Sri Enterprise

• Handle all project material supply and manning planning • In charge of all paper work related to ongoing and new projects • Work closely with sub-contractors on deadlines.

Skills

Opera system
100%
Customer Relation & Service
100%
Computer Knowledge
100%