shamsheerpm597

About Candidate

Education

D
Diploma in Aviation and Hospitality Management 2016-17
Frankfinn Institute of Airhostess Training, Bangalore, India
B
Bachelor of Business Management 2013-16
St.Annes degree college, India

Experiences

C
Client Support Specialist 04-2022 - 01-2024
Truelark © Vidurama, Inc

Job role: - Taking care of every customer who calls, every time with the help of the Al software. - Coordinates between the customer, staff, and business owner with timed notifications. Connecting clients and staff when human interaction is needed. - Assisting customers by answering their questions, handle appointment booking, and upsell services. - Interacting with 300+ customers everyday with the help of an Al platform. - Always ensure customer support conversations are warm, precise, and on-brand.

O
Operations Analyst 12-2021 - 04-2022
First Advantage Private Limited

Job role: - Coordinating with the Entity (Institutes, Colleges, University ) through calls and mails as a process of Background Verification. - Meet and maintain departmental performance goals of daily number of touches and number of completed verifications. - Research and verify contact information listed within an element to ensure validity of these sources. - Document all elemental interactions or transactions, recording details of inquiries, comments, as well as actions taken. - Refer discrepancies or unverified information to designated departments for further investigation.

E
Executive Security 04-2017 - 10-2021
Indigo Airlines

Job role: - Handeling customer calls and mails, Rescheduling of flights in case of cancellations through calls as per customer’s requirement and time. - Communicating and Coordinating with Internal departments. - Assisting passengers to get hassle free experience in their check in and boarding process. - Handeling of passenger baggage by segregation into the respective routes and flights. - Following the company's SOP'S without any liberalization, and hence making every customer understand the procedures politely.

Skills

Resilience
Excellent Communication
Leadership
Adaptability
Team building and Training
Multitasking and Problem Solving