Guest Relations Officer

Ibrahima Thiam

About Candidate

I m writing to express my interest in the Guest Relations Officer at Dusit Thiani Hotel, as advertised. With a passion for hospitality and commitment to delivering exceptional guest experiences i m confident in my abilities to contribute effectively in your esteemed team
Having worked in the hospitality industry for four years , l have developed a strong understanding of guest Relations and customs services principles. My previous roles have equipped me with the skill necessary to anticipate and exceed guest expectations, resolve issues promptly and diplomatically.
At Radisson Blue Hotel, I demonstrated my abilities to thrive in fast-paced environment while maintaining professional and welcoming demeanor. Weather greeting guests upon arrival, assisting with inquiries, coordinating special requests, I consistently upheld the highest standard of service excellence.
My communication skill, my abilities to remain calm in under pressure have been instrumental in success as Guest Relations Officer. I m adept at utilizing various communication Channel, including in-person interactions, phone calls and e-mails to ensure seamless communication with the guests and address their needs promptly and efficiency
I am particularly drown to the opportunity to join the Dusit Thiani Hotel team, known for its commitment to providing luxurious accommodation and personalized service. I m eager to contribute to the hotel’s reputation for excellence .
Thank you for your my application. I m excited about the possibility for joining Dusit Thiani Hotel and contribute to its continued success.

Education

B
Bachelor of art in communication and hospitality 2020
Cheikh Anta Diop university

How speak and interact with people from diverse cultures

Experiences

G
Guest Relations Officer 2020
Radisson Blue Hotel

Giving warming welcoming upon arrival to their room , answering their requests

Skills

Excellent level of communication with a multiple languages including English French and Arabic
100%