Front Office Manager at Hard Rock Hotel Penang


About Candidate

With nearly 17 years of experience in the hospitality industry, including my current role as Front Office Manager in Hard Rock Hotel Penang [5 star], I am confident that I possess the expertise and dedication required for this role.

I have honed my skills in managing front office operations, ensuring exceptional guest experiences, and leading dynamic team. Actively involved with the Room Division team [Housekeeping & Engineering] on operation related & upkeeping of the hotel.

In addition to my extensive industry experience, I recently completed my Masters in Business Administration from UNITAR International University, which has equipped me with valuable strategic and leadership skills. I am eager to leverage this knowledge to contribute effectively to the team’s success

Success :-

Brought up department Medalia Score from 8.9 to 9.1 and sustaining for 1 yr +

Successfully review & amend & adding SOP subject to requirement.

Conducted & implemented succession plan , coaching & development plan to specific / potential team members