Baan Dusit Thani

Director of Operations

June 14, 2024
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Job Description

Baan Dusit Thani offers a diverse culinary experience with four distinct restaurants:
1. Benjarong (Thai Fine Dining)
2. Thien Duong (Michelin Bib Gourmand – Vietnamese)
3. Dusit Gourmet (All-Day Café)
4. Nomada (South American Pool Lounge)

Primary responsibilities:
• Concept planning, working closely with corporate Food and Beverage team.
• To manage and monitor the function of all F&B employees, facilities, sales and costs to ensure maximum departmental profit is achieved.
• To ensure that Baan Dusit Thani meets its operational objective while consistently enhancing guest satisfaction.
• Assists in developing menus to meet the market needs. Be abreast of new trends, systems, practices and equipment in food and beverage preparation and service of restaurants field through trade literature and actual visits, as well as regular bench-marketing activities in the city.
• Maintains guest service & F&B standards to meet the market needs & guest expectations.
• Familiarizes with F&B standard & company policies and ensures its implementation.
• Plans and controls the outlet promotional schedule with the corporate Food and Beverage team and liaises with the Public Relation department and outlet heads to execute in a timely fashion.
• Responsible for implementing beverage, food menus, wine lists, and special promotions with proper cost calculations and ensures in co – operation with Storekeeper and Cost Controller that items are available anytime and of best quality.
• Implements a daily, weekly and monthly checklist for all F&B Department promotional activities. Ensure proper follow-up to attain maximum quality and efficiency.
• Presents in the outlets at meal periods as well as meetings and banqueting functions.
• Promotes quality levels of product and service, guest’s satisfaction, employee satisfaction, grooming standards for all
• Post-event / promotion critiques – maintains an active file for promotional post – event summaries and future recommendation after each promotion
• Participates in preparation of the Hotel’s strategic plan, marketing plan and goals program. Assists in the preparation of the F&B Department Budget and P&L statement analysis
• Follows and analyzes the market trends and the competitor status to always keep our service up-to-date.
• Conserves energy and water at all time without jeopardizing the guest comfort and cleanliness
• Maintains good relationship and cooperation with all departments & guests.
• Oversee in recruiting, assigning and training employees as well as conducting the performance appraisals for the employees.
• Proposes an effective roster duty to ensure sufficiency of manpower in accordance to volume of business.
• Provides assistance to the staff when required during peak periods.
• Reports to VP – Operations (Southern Thailand) and GM – Dusit Thani Laguna immediately regarding any kinds of unusual events.
• Performs other duties as assigned by superior.