Dusit Le Palais Tu Hoa Hanoi

Director of Sales

June 26, 2024
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Job Description

PRIMARY RESPONSIBILITIES:

• Assists Director of Sales and Marketing to establish sales plan and budget to reflect the company’s and the hotel’s goals and objectives.
• Assist Director of Sales and Marketing to provide leadership in the areas of Sales and works closely with other department head, managing and coordinating an efficient and effective sale and marketing plan for the hotel.
• Establishes the hotel’s rate structure in accordance with company’s policies and hotel’s objectives.
• Maintains and upgrades communication networks to ensure that the hotel is having a competitive advantage in information and sales leads.
• Creates sales campaigns focused on communicating and nurturing relationships with clients and customers, and driving repeat sales.
• Prepares presentations for clients, tour operators and hotel associates, attends and participates in Sales events and activities to ensure productive connections.
• Conducts market analysis and devises strategies for generating new business.
• Analyses the sales results and recommends ways to improve or solves the problems.
• Furnishes sales monthly reports on a timely basis.
• Together with Director of Sales and Marketing, meets regularly with hotel department heads to review sales efforts and provide feedback from customers.
• Achieves budgeted room night quotas and average rates set out in the yearly business plan for the hotel.
• Appraises performance of Sales managers periodically according to Human Resources policy and initiates appropriate corrective measures to improve deficiencies.
• Manages the department to ensure sufficiency of manpower in accordance to volume of business.
• Ensures each staff is a good sales person to promote hotel’s image and businesses at all times.
• Coaches and counsels all staff especially the department and unit manages when applicable.
• Provides and supports the most effective training to all staff regularly.
• Performs other duties as assigned by the Director of Sales & Marketing.

REPORT LINE & COMMUNICATION

• Reports to the Director of Sales and Marketing.
• Coordinates with all concerned personnel to ensure that all activities are accomplished.
• Communicates effectively with guest, clients, business partners and staff.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Business Administration, Marketing, Hotel Management or relevant discipline
• Minimum of 3 years sales experience in a similar capacity, preferably in a 5-star class environment
• Have excellent communication skills in written and spoken English
• Have a positive attitude toward challenges and the drive to excel
• Possesses professional disposition with excellent communication and interpersonal skills