Dusit Le Palais Tu Hoa Hanoi

Executive Assistant Manager – F&B Background

June 26, 2024
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Job Description

PRIMARY RESPONSIBILITIES:
• Co-ordinates and manages the day-to-day operations of the hotel under the direction of the General Manager and the guidelines of Dusit International.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement. Takes a strategic overview and planning ahead to maximize revenue.
• Executes the hotel’s business plan and direction to maximize profitability. Leads and inspires all subordinates to achieve the hotel’s mission.
• Provides leadership by ensuring a high level of good will through guest/associates interaction.
• Supervises all operational activities of the hotel to ensure maximum guest satisfaction.
• Facilitates the efficient operation of the staff, communicates with the hotel division heads to assure proper maintenance of the property and distributes information and correspondence to guests.
• Ensures the communication between all sub-department is properly done using the right channel of delegation.
• Analyses activities of competitors and creates more opportunities for our hotel/s and identifies market needs both for hotel guests, serviced apartments, and local markets.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
• Creates an operating environment that assures consistent guest satisfaction.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Recruits, interviews, hires, and trains designated department heads. Also responsible for planning, assigning, and directing work; appraising performance; rewarding and disciplining the hotel management staff.
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Encourages staff development and training. Provides and supports the most effective training to all staff regularly.
• Coaches and counsels all staff, especially the department heads to be able to lead their respective departments efficiently.
• Works closely with Human Resources Department in case of unrest situations caused by staff. Addressing complaints and resolving problems.
• Sets the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations.
• Performs other duties as assigned by General Manager
REPORT LINES & COMMUNICATION

• The Executive Assistant Manager is directly responsible to the General Manager, he maintain a good working relation with all Directors of other departments.
• He maintains also relation with external contact: Travel Agency, Tour Operator, Supplier, Government Official, all companies related to the hotel activity.
• Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management, Business Administration or relevant discipline.
• Minimum 7 – 10 years of Hotel Manager experience at a property of similar size and complexity.
• Should be well versed with overall Hotel operations, business planning, understanding of P&L statements, audit requirement and compliance matters.
• Skillful in project planning/ tasks and able to prioritize projects/ tasks
• Speaks fluent English and ability to communicate in other languages preferred.
• Ability to think strategically and meet challenging deadlines.