Dusit Le Palais Tu Hoa Hanoi

Learning & Development Manager

June 26, 2024
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Job Description

PRIMARY RESPONSIBILITIES:

• Controls and monitors the usage of the training Budget.
• Analyzes training needs of the hotel based on guest questionnaires and the comments from our Executives, Managers.
• Organizes language classes, especially English for guest contact staff.
• Prepares yearly training program for the hotel.
• Ensures that all training records is kept and can be retrieved at all times.
• Ensures that all compulsory training courses is taking place, i.e. basic fire prevention training, fire drill, food hygiene, etc.
• Conducts all corporate courses as per the direction of the company.
• Designs training courses to help develop our employees to be better at work.
• Provides assistance on training related matters to all Managers.
• With the cooperation of Managers, verify suitable course participants for any training courses available.
• Checks monthly training report prepared by Learning & Development Officer.
• Presents training department activity in Monthly P&L Meeting.
• Verifies the document before the submission to Department of Skills Development for 200% expense deduction.
• Monitors training program conducted by managers when possible.
• Supports Learning & Development Officer with regards to the internship of students from different educational institutes.
• Looks after overseas trainees as it involves legal issues.
• Responsible for any corporate training project i.e. Management Trainee Program, Executive Trainee Program etc.
• Coordinates with all Dusit affiliated hotels for cross training.
• Coordinates with all educational institutes for hotel visit program, especially Dusit Thani College.

ADMINISTRATIVE RESPONSIBILITIES

• Develops oneself at all times.
• Understands all Training related policies so that can coach subordinates to perform their functions efficiently including develop them to be better at work.
• Delegates training tasks to training personnel to carry them out.
• Controls office expenses through careful use of all resources & promotes this to be one of the required habits among all colleagues.
• Maintains grooming standards.
• Helps conserve energy and water, manages wastes by reducing and recycle the wastes, carefully use of all resources.
• Establishes two ways communication with all including encourage this practice among all.
• Ensures the tidiness & cleanliness in the office.
• Performs any other related duties as assigned by superior.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

• Minimum education of Bachelor degree in Human Resources Management or relevant discipline.
• Previous hotel experience in any key functions at least 2-3 years. Additional substantial years of experience in training function are essential.
• Have good English communication skills both in written and spoken.
• Computer literate.
• Possess professional disposition with excellent communication and interpersonal skills.