Dusit Princess Melaka

Director of Marketing

July 9, 2024
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Job Description

PRIMARY RESPONSIBILITIES:

Administration
• The Director of Communication draws up the Public Relation action and media-advertising plan on an annual basis for the hotel.
• Supervise the maintenance of a mailing list consisting of a record of former and existing clients of the hotel.
• Organize regular visits by professional persons from the media and members of the trade to the hotel.
• Present a summary of visits to the General Manager and Resident Manager on a regular basis.
• Attends all official functions as a representative of the hotel.
• Ensures that stationary and printed items are standardized and conforms to the Dusit standards.

Training and Human Resources
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
• Treat complaints of harassment and discrimination promptly and confidentially.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Technical Responsibilities
• The Director of Communication keeps herself well informed about the product (lodging, catering and other facilities).
• Closely coordinate social events in the hotel.
• Must be familiar with the operation and application of the hotel computer system especially print out of V.I.P. guest listings.
• Closely observes matters pertaining to PR activities of the hotel and other hotels (competitors) on a regular basis.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Public Relation, Mass Communication or relevant discipline
• Minimum of 8 years relevant experience in a similar capacity, preferably in a 5 star class environment
• Possess a quality to establish strong media and social connections.
• Have a positive attitude toward challenges and the drive to excel
• Have excellent communication skills in written and spoken English
• Posses professional disposition with excellent communication and interpersonal skills