Dusit Princess Melaka

Personal Assistant to General Manager

July 3, 2024
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Job Description

PRIMARY RESPONSIBILITIES

• Assist the General Manager in the day-to-day operation of the hotel as required.
• Duties also include handling the calendar and administration assistance for the Hotel Manager
• Schedule and arrange all appointments for the GM.
• Prioritize all telephone calls and in-person external and internal visitors.
• Handle all incoming web-site comments/inquiries.
• Arrange all VIP reservation requests and associated amenities.
• Compose correspondence for the GM, such as welcome letters, guest follow-up letters, etc.
• Assist the GM in his/her public service role by keeping files up-to-date for the various committees and boards he/she participates on.
• Schedule all department and division heads for regular meetings with the GM.
• Support internal hotel projects, tracking necessary action and updating reports as progress is made (i.e. Hotel Vision, annual budget, etc.).
• Keeps the filing system up-to-date including all retail files.
• Maintain trace file and bring forward daily items to act on appropriate tasks.
• Draft Performance Reviews for Executive Committee.
• Handle all office administration duties such as mail, phones, photocopying, and office supplies.
• Schedule Executive Committee meetings, take and distribute minutes, and arrange/attend sub-committee meetings as required.
• Prepare payroll on a daily basis for administration staff.
• Make travel arrangements as required.
• Assist with and support staff events as appropriate, such as leadership meetings, executive retreat, staff receptions, etc.
• Assume the duties of the Administrative Assistant of the Director of Operations in his/her absence.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

• Bachelor degree in any discipline.
• Minimum of 2-3 years in secretarial, administrative experience. Exposure in hotel operation or hospitality business is highly desirable.
• Computer literate and ability to use other office equipments.
• Have excellent English communication skills both in written and spoken.
• Highly-organized, detail-oriented and possess pleasant personality with excellent communication and interpersonal skills.