Dusit Thani Bangkok

Catering Manager

May 22, 2024
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Job Description

PRIMARY RESPONSIBILITIES:

• Maintain complete knowledge of all hotel services/features and hours of operations.
• Maintain knowledge of and comply with hotel/departmental standards, policies and procedures
• Maintain knowledge of Company standards, philosophy and Gold Standards
• Thorough understanding and working knowledge of all computer and office equipment.
• Establish and maintain a clean and professional working area.
• Handle all telephone calls in accordance with company, hotel, and departmental standards, using a warm greeting and complying immediately with customer needs, answering within three rings, record all inquires and messages on proper logs in a legible and sensible manner.
• Complete and accurate handling of all inquiry calls, thorough understanding of the inquiry calls, and thorough understanding of the inquiry call process.
• Answer all incoming group inquires (fax or email) from DMC’s or companies directly in a congenial manner and respect the same day response procedures.
• Responsible for the following types of meetings and events:
• Weddings
• Site inspections of local corporate groups
• Servicing of local corporate groups
• National Days
• Responsible for meetings 15 to 50 delegates
• Luncheons
• Private Dinners
• Tea Time
• Fashion Shows
• Special Events
• Staff Parties
• Gala Dinners for local corporate groups
• Exhibitions
• Become familiar with any assigned sales file, review contract, and discuss profile on group with the appropriate sales manager/director.
• Contact the client/meeting planner by phone to introduce and follow up with a letter.
• Conduct a site inspection and invite the clients to the hotel to build a rapport.
• Customize selling approach to the client’s/meeting planner’s needs to maximize sales in both hotel group rooms and CCS venues.
• Specialize food and beverage programs by tailoring to fit client’s needs.
• Always ready to anticipate client and guest needs well in advance.
• Use only hotel approved vendors.
• Acts as a liaison between client/meeting planner and hotel operations.
• Introduce yourself as key contact to the on site contact on the first day of the conference.
• Understand distribution process for all departmental contracts, bookings, credit information, BEO’s and essential paperwork and correspondence.
• Always maintain a professional image both in appearance/attire and conduct when dealing with the client meeting planner and hotel employees.
• Ability to handle customer requests in a congenial manner and practice immediate guest pacification. Promote positive internal and external guest relations, and be a positive role model throughout hotel.
• Attend designated meetings.
• Develop P&L (Profit and Loss sheet) for every event Pre and Post the event.
• Provides support to the Director of Sales when requested to include: correspondence, email, fax, mail, phone coverage, filing and maintaining of files, completing and sending sales kits, sending internal memos and correspondence.
• Assist in preparation of annual, quarterly and monthly hotel /corporate reports/budget.
• Be knowledgeable of the sales /catering/conference service processes in order to advance own career opportunities and assist both internal and external guests.

ADMINISTRATIVE RESPONSIBILITIES

Operations
• Oversee all assigned groups, functions and events when they are in-house.
• Check the meeting rooms, functions and breaks according to the Catering Contracts. Example: Proper set up, room temperature, lights, A/V, overall appearance of the room.
• Keep the Director of Sales and Director of F&B informed of any complaint or problem. Resolve function space concerns well in advance of group arrival.
Financial

• Meet or exceed monthly CCS budget and personal targets and goals (to be set)
• Make sure that all billing is correct and current prior to a group’s departure; no adjustments to the Master account.
• Work within each group’s budget when required.
• Assist the Director of Sales in Forecasting, month end closing, annual budget planning and CCS marketing plan.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Business Administration, Marketing, Hotel Management or relevant discipline
• Minimum of 5 years catering or sales experience in a similar capacity, preferably in a 5 star class environment
• Full understanding of the luxury hotel market
• Have a positive attitude toward challenges and the drive to excel
• Have excellent communication skills in written and spoken English
• Possess professional disposition with excellent communication and interpersonal skills