Dusit Thani Bangkok

Concierge

May 22, 2024
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Job Description

PRIMARY RESPONSIBILITIES:

1. Provides a high standard of service within the department and a high level of product knowledge of the hotel and the local area.
2. Handles all guests’ queries or requests in a polite and efficient manner.
3. Handles all movement of luggage (temporary, long term storage, lost baggage).
4. Extends fully cooperation within and between departments.
5. Notifies supervisors regarding any unusual events (emergency cases, accident, the failure of any system etc.)
6. Provides a prompt delivery of mails and messages.
7. Delivers newspapers to guest rooms and Serviced Apartments on time.
8. Briefs new shift personnel when handling over at the end of the shift.
9. Assists in escorting guests to their rooms.
10. Provides door service, entrance to hotel and driveway, to ensure a smooth traffic flow.
11. Organizes a prompt TAXI service and assist in airport transferring.
12. Handles paging requests.
13. Assist guests as required.
14. Knows about all events and activities accruing in and out of the hotel.
15. Be familiar with the emergency procedure of the hotel and be able to handle any emergency according to the procedures.
16. Complies with all FO systems and procedures and with all company policies.
17. Performs other duties as assigned by supervisors.

ADMINISTRATIVE RESPONSIBILITIES

1. Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel’s expectation.
2. Recommends corrective actions for unfavorable variances in job standards.
3. Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
4. Establishes two-way communication within and related departments.
5. Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
6. Attend briefing and/or departmental meetings or as assigned by supervisor.
7. Manages time effectively by meeting deadlines on time.
8. Follows hotel’s rules and regulation
9. Identifies and solves problems in a professional manner.
10. Assists others to ensure the operation is run smoothly and effectively.

TECHNICAL RESPONSIBILITIES

1. Knows and understand his/her job description and able to perform task as required.
2. Knows and understand policies of the department well and can guide others to perform the job as well.
3. Recognizes good quality products and presentation
4. Improves all service standards established by the company whenever possible.
5. Provides assistance when required during peak periods.
6. Maintains grooming standards for all personnel
7. Conserves energy and water at all time by not degrading guest comfort and cleaning efficiency.
8. Manages wastes by reducing and recycling resources and encouraging employee to carefully use resources.
9. Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.

COMMERCIAL RESPONSIBILITIES

1. Communicates effectively with guest, clients, business partners and staff.
2. To be a good sales person to promote hotel’s image and businesses.
3. Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES:

1. Attends training provided by the hotel and make sure that all trainings are recorded in Training Passport.
2. To be part of the team and encourages others to work as a team as well
3. Motivates other employees to grow within the company.
4. Develops him/herself to be better supervisor in a near future.

RELATIONSHIP

1. Reports to concerned officer.
2. Coordinates with all concerned personnel to ensure that all activities are accomplished.
3. Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.
OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

1. Bachelor degree in any discipline. A degree in Hospitality will be a plus.
2. Minimum of 2 years in Front Office or Concierge experience in a similar capacity preferably in a 5 star class environment.
3. Knowledgeable in the city, tours and excursions to refer the guests in various tourist destinations.
4. Have good English communication skills both in written and spoken.
5. Possess professional disposition with good communication and interpersonal skills.