Dusit Thani Bangkok

Secretary to Director of Food and Beverage

May 4, 2024
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Job Description

PRIMARY RESPONSIBILITIES:

• Assists the Director of Food & Beverage in the day-to-day operation of the hotel as required. Duties also include handling the calendar and administration assistance for the F & B department.
• Manages communications, draft correspondence and other business memoranda, creates presentations, proofread, edits and formats business documents, schedules meetings and coordinates office functions.
• Screens telephone calls, confirms appointments, conducts research, scans and prints publications and compiles materials.
• Arranging and scheduling appointments, organizing paperwork, handling travel arrangements, ordering office supplies and managing information access through the use of telephones, mail and electronic messaging.
• Composes correspondence for the Director of F & B, such as welcome letters, guest follow-up letters, etc.
• Keeps the filing system up-to-date including all retail files. Maintains trace file and bring forward daily items to act on appropriate tasks.
• Supports the flow of work and dissemination of information within the organization.
• Schedules departmental meetings, takes and distributes minutes, and arranges/attends sub-committee meetings as required.
• Assists and supports staff events as appropriate, such as leadership meetings, executive retreat, staff receptions, etc.
• Follows up in the implementation of the policies and procedures of service of food and beverage.
• Checks and ensures the timely submission of the Daily bar inventory and par report, against restaurant or bar sales report at the end of each shift.
• Prepares all necessary documents for Departmental reports.
• Administers personnel action, on leaves, overtime requests, disciplinary actions and commendation.
• Prepares payroll on a daily basis for departmental staff and prepares the departmental roster under the Director of Rooms supervision.
• Familiarizes with the job description of all position in F & B service to be able to assist Director of F & B in monitoring and overseeing the staff performance.
• Communicates openly with the service personnel and keeps them informed of all important information to assist them in their jobs.
• Delegates normal instructions & meetings and meets visitors who come to the department.
• Ensures the tidiness & cleanliness in the office.
• Performs other duties as assigned by Director of F&B or Assistant F&B Manager.
REPORT LINES & COMMUNICATIONS:

• Reports to the Director of Food & Beverage.
• Coordinates with other outlet heads and Kitchen section heads for F & B operation

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in any discipline
• Minimum of 1-2 years in secretarial, administrative experience. Exposure in F&B operation or hospitality business is desirable
• Computer literate and ability to use other office equipment. .
• Have good English communication skills both in written and spoken
• Well-organized, detail-oriented and possess pleasant personality with excellent communication and interpersonal skills