Dusit Thani Bangkok

Security Supervisor

May 7, 2024
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Job Description

PRIMARY RESPONSIBILITIES:

• Helps to manage the Security Department in concurrence with the Security Manager.
• Trains all security personnel in their areas of responsibilities.
• Supervises all activities of security staff to ensure compliance with and proper application of department regulations and hotel policy.
• Promotes a safety attitude amongst the employees.
• Ensures safety of persons in the hotel and property assets.
• Reports irregularity in employee or guest behavior.
• Handles loss, damages and accidents.
• Handles documents and follows up with necessary persons any incidents occurring in the hotel premises.
• Investigates theft as reported by guest or employee.
• Documents all action in the department, including emergencies, loss, theft or accident.
• Performs other duties as assigned by the Security Manager.

ADMINISTRATIVE RESPONSIBILITIES

• Acknowledges and screens daily work schedule in concurrence with the Security Manager.
• Conducts daily briefing and de-briefing in the absence of the regular trainer.
• Proposes an effective duty to ensure sufficiency of manpower in accordance with volume of business.
• Establishes two-way communication with related departments.
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Manages time effectively by meeting deadlines on time.
• Identifies and solves problems in a professional manner.

TECHNICAL RESPONSIBILITIES

• Knows and understands the job description of all positions in his/her department and beware of others.
• Knows and understands policies relating to his/her department and others.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Manages wastes by reducing and recycle the wastes, and carefully use all resources

COMMERCIAL RESPONSIBILITIES

• Communicates effectively with guests, clients, business partners and staff.
• To be a good sales person to promote hotel’s image and businesses.
• Participates in community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES:

• Coaches and counsels all staff when applicable.
• Evaluates objectively the performance related to staff.
• Provides the most effective training to all staff regularly.
• Motivates staff to grow within the company.
• Develops him/herself to be better manager at all times.

RELATIONSHIP

• Reports to Chief Security/Security Manager.
• Helps to direct and supervises activities of all staff.
• In the absence of Security Manager, coordinates with other managers for all activities of the hotel.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of High Vocational diploma in any discipline. Bachelor degree holder is highly regarded
• At least 3 years’ experience in similar position in security & safety operation.
• Basic knowledge of local laws, investigative methods and fire safety.
• Criminal-free record
• Have good English communication skills both in written and spoken
• Possess professional disposition with good communication and interpersonal skills