Dusit Thani Kyoto

Spa Assistant Manager

May 13, 2024
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Job Description

PRIMARY RESPONSIBILITIES:

Revenue
• Assist Wellness Manager to ensure that the business achieves projected revenue and profits.
• Ensure optimum staff scheduling to achieve maximum revenue.
• Make recommendations on how revenue and profits may be maximized.
• Ensure safe-keeping of daily revenue and petty cash float.
• Ensure accounting standards and procedures are adhered to.

Guest Care
• Ensure that guests enjoy an excellent quality service at every stage of their spa experience.
• Ensure that staff provides an excellent standard of guest care according to Devarana Spa standards and procedures.
• Ensure that the spa is cleaned and presented to the highest possible standard for the enjoyment and safety of guests
• Record, resolve and report guest complaints and inform Hotel Management.
• Ensure that Receptionists are familiar with and able to perform service recovery procedures in the event of guest complaint.
• Ensure that sufficient staffs are scheduled to ensure guests receive an excellent level of guest care.
• Make recommendations on how guest care may be improved.

Health and safety
• Ensure staff act in accordance with company standards and procedures with regard to health and safety
o Guest health consultation
o Observance of contra-indications for massage and other treatments
o Correct disinfection and sterilization of tools and equipment and utensils.
o Correct instruction for use of steam, bath sauna and heated blankets
o Fire and evacuation procedures

Security
• Ensure staffs are issued with lockable storage for personal belongings.
• Ensure spa is secured when not occupied.
• Keep up to date records of key issue and ensure only authorized staff use keys.
• Ensure the safety and security of all spa inventory, fixtures and fittings and premises.

Maintenance
• Ensure spa facility, including fixtures, fittings and equipment are maintained to a high standard.
• Ensure recording and timely resolution of maintenance issues.

Staff management and development
• Ensure therapy staff are fully trained in each treatment listed on the spa menu.
• Ensure receptionists are trained in guest care, treatment benefits, contra-indications for treatments, treatment up selling techniques and retail sales techniques.
• Ensure staffs carry out their tasks safely and in accordance with procedures and standards.
• Monitor the morale of staff and motivate where necessary.
• Counsel and advise staff with regard to behaviors that are inconsistent with Devarana Spa philosophy and standards.
• Caution staff or take disciplinary action should company rules and regulations be breached.
• Advise staff on how they may improve and develop their treatment, communications and guest care skills.
• Assess and appraise staff performance on a regular basis in accordance with company policy.
• Agree achievable goals with staff and create an environment that supports achievement of goals.
• Report all personnel issues to the Management.

Inventory Control
• Ensure all inventory movements are recorded appropriately.
• Ensure that sufficient stock of therapy and retail product is available at all times.
• Monitor usage of therapy product to ensure correct amounts are dispensed.
• Ensure stock is stored appropriately and securely.

Statistics reports
• Ensure the timely delivery of all statistics reports.
• Analysis and interpretation of statistical information for recommending improvements and efficiencies for the business.

Marketing & promotion
• Liaise with Marketing and Public Relations team to assist with the development of short and longterm promotional plans.
• Ensure sufficient stock levels and timely distribution of promotional materials.
• Regularly update all spa staff regarding promotions and marketing initiatives.
• Assist Marketing and PR team in promoting the spa as needed

Hotel liaison
• Maintain a cooperative and communicative working relationship with hotel staff and ensure the same for all spa staff.
• Update hotel staff of spa promotions.
• Update spa staff of hotel promotions.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT:

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 5 years Spa experienced in a hotel spa, preferably in a 5-star class environment.
• Knowledgeable in Sales, treatment and the spa product.
• Have good English communication skills both in written and spoken.
• Have basic Japanese communication skills
• Possess professional disposition with excellent interpersonal skills.