Dusit Thani Laguna Phuket

Manager – Food & Beverage

June 13, 2024

Job Description

PRIMARY RESPONSIBILITIES

1. To be responsible for organizing and maintaining up to date filing system in the food and beverage division, ensuring its efficiency and effectively.
2. To be responsible for maintaining the cleanliness and tidiness of the food and beverage office.
3. To be responsible for monitoring and controlling the consumption of operating supplies in the food and beverage office.
4. To be responsible for maintaining all business machines like computers, type writers, etc., in good working condition in the food and beverage office.
5. To be responsible for timely distribution of any meeting schedules, correspondence and documents from the Director of Food & Beverage.
6. Coordinates in a professional manner with all people concerns to make sure that all work assigned are executive effectively.

ADMINISTRATIVE RESPONSIBILITIES

1. Manages time effectively, to ensure quality and quantity work at the least time possible.
2. Determines priorities of tasks that need to be completed, while meeting deadlines.
3. Manages the appointment book of the Director of Food & Beverage, to ensure appointments are scheduled properly.
4. Reminds the Director of Food & Beverage and other F&B Department Heads, regarding meeting schedules and appointments.
5. Follows-up and traces all the reports due to the Director of Food and Beverage.
6. Prepares requisition for operating supplies and office supplies.
7. Makes sound judgment concerning information dissemination.
8. Attends the daily F&B operation’s briefing and the F&B meetings.
9. To be capable of taking minutes of meeting accurately and ensures prompt distribution.
10. Attends meetings and training sessions organized by the Hotel management for the staff.

TECHNICAL RESPONSIBILITIES

1. Operates all business machines in the food and beverage office and business center.
2. Drafts and types all correspondence, documents, memorandum for the Director of Food and Beverage.
3. Files appropriately all outgoing and incoming correspondence and document of the Director of Food and Beverage.
4. To be capable of acting on documents received in the office.
5. Knows and understands the standard files that are to be kept in the food and beverage office.
6. Disposes files according to schedule established.
7. Receives and takes accurate messages by telephone or by personal visits.
8. Receives guest and visitors in the food & beverage office courteously and warmly.
9. Knows the important details of all outlets operation to be able to answer guest.
10. Takes down reservation or inquires concerning the F&B outlets or banquets, ensuring that the information is forwarded to the F&B department head concerned for follow up.
11. To be capable of performing the duties and responsibilities of business center secretary and provides assistance as required in operation.

COMMERCIAL RESPONSIBILITIES

1. Communicates with clients or guests, visiting the office or calling the office, efficiently and courteously, extending a positive impression of the Hotel.
2. Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES

1. Establishes a good relationship with superior, co-employees within the department and amongst other department in the performance of work.
2. Provides assistance to co-employees within the department and amongst other department for the benefits of the Hotel.

RELATIONSHIP

1. Reports to the Director of Food and Beverage/F&B Manager.
2. Coordinates and follows up with the food and beverage department heads in the timely submission of all tasks or projects that are due to the Director of Food and Beverage, ensuring the constant follow up and timely submission.
3. Coordinates and supports the other office personnel in the performance of work, in order to achieve the department’s goal.
4. Cooperates and supports the other employees within the department and other department in any Hotel activities.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENTS

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 2-3 years in F&B experience.
• Good knowledge in the Food & Beverage operation. Proficient in administrative tasks.
• Have good English communication skills both in written and spoken.
• Computer literate.
• Possess professional disposition with good communication and interpersonal skills.