Dusit Thani Laguna Phuket

Security Agent

June 24, 2024
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Job Description

PRIMARY RESPONSIBILITIES:

• Conducts routine scheduled patrols through the hotel premises to ensure the security of the property and to be alert for hazards or threats.
• Screens persons entering the hotel to ensure there is no threat to property or other guests in terms of robbery or theft.
• Escorts guest visitors to respective rooms.
• Checks emergency exits to ensure they are well kept and safe for fire escaping purpose.
• Reports unusual employee or guest behavior.
• Keeps daily logbook.
• Performs other duties as assigned by Supervisor.

ADMINISTRATIVE RESPONSIBILITIES

• Performs duties or tasks at the best of his/her ability.
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
• Attends briefing or meeting as requested.
• Attends all training requested by the hotel.
• To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.,
• Follows company’s rules and regulation.

TECHNICAL RESPONSIBILITIES

• Reports to work in prescribed uniform and well-groomed.
• Reports to the supervisor at the start of the shift to receive necessary instructions.
• Performs duties responsively and professionally according to standards and requirements.
• To be knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.
• Equips him/herself with necessary working tools such as pen and others.
• Greets guests and colleagues politely.
• Listens to guests (paying and colleague) carefully and attentively in order to perform duty effectively.
• Be a good sales person at all times and in a good professional manner.
• Practices job tasks as well as develop him/herself for new ideas and techniques at all times.
• Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complain.

COMMERCIAL RESPONSIBILITIES

• Communicates effectively with guest, clients, business partners and staff.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES:

• Establishes and maintains good relations with other staff within the department and between other departments provides assistant to co-staff within the department and amongst other department in performing task to foster team work and success of the hotel.

RELATIONSHIP

• Reports to Unit Manager or department heads if necessary.
• Communicates to guests in delivering product and service.
• Relates to co-staff in service and supporting departments in performance of work and service to guests.
• Relates to employees of other departments for special functions and activities of the hotel.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of High School diploma
• At least 1 year experience in similar position in security & safety operation.
• Physically strong with criminal-free record
• Have Basic English communication skills both in written and spoken