Dusit Thani Laguna Singapore

Duty Manager

June 24, 2024
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Job Description

The Duty Manager, as a key figure in our operations, is expected to lead by example in terms of appearance, attitude, equity and professionalism. Their primary role is to ensure that the Front Office team, under their guidance, provides the best guest services, thereby playing a crucial role in maintaining guest satisfaction and the smooth operations of the Front Office Department.

Primary Responsibilities

• Satisfy guests’ requests and handle arrivals, including VIPs.
• To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible for keeping all Front Office Standards and Procedures in line with the Hotel’s Policies.
• To ensure the proper follow-up of the room requests & coordination with housekeeping regarding the priorities in room cleaning.
• Responsible for ensuring that all Financial and Audit Procedures are respected.
• The Duty Manager will review the correspondence of all arrivals every night to ensure that the conditions and rates confirmed upon reservations are updated and followed up on the Front Office side.
• To keep complete records of incoming and outgoing items in the Duty Manager Safe & to ensure proper follow-up.
• To motivate all the staff regarding the selling and up-selling program and ensure that the rates match the instructions received. To do the proper controls as per procedures established
• The Duty Manager will be attentive to respect the privacy/confidentiality of the information or guest names available. They will ensure that no guest name or guest history information is transmitted.
• To ensure that all Front Office areas are clear, clean & tidy at any time.