dusitD2 Davao

Credit Manager

May 15, 2024
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Job Description


• Conducts credit investigation so that an intelligent appraisal of the customer’s worth, character and ability to pay may be ascertained to justify extension of credit.
• Plans and maintains a program for the systematic follow-up and collection of receivable in accordance with company policy, terms and payment schedules.
• Follow-ups collection of accounts receivable regularly in a firm but diplomatic manner calculated to produce results and at the same time maintain good relations with the customer.
• Keeps abreast of trends and developments in the industry and in the profession, as well as in laws and regulations affecting credit policies and practices.
• Reviews supporting documents and verify the accuracy of the balances of receivable.
• Recommends write-off of uncollectible accounts.
• Reports immediately any unfavorable information received affecting a customer’s credit standing so that appropriate action may be taken.
• Supervises the activities of the credit staff in order to achieve an efficient and effective performance of each individual’s duties and responsibilities.
• Sees that the established credit policy and procedures are observed.
• Acts in coordinating or consulting capacity on credit and collection matters to other division, departments, and sections.
• Responsible for developing and maintaining credit relationship with customers, banks the industry, credit organizations and others for the purpose of obtaining and exchanging credit and financial information.
• Furnishes aging report according to format and standards of company.
• Works closely with Corporate Credit Department for any outstanding and big or designated accounts to be collected by the department.
• Performs other related duties or responsibilities as assigned by Supervisor.


• Acknowledges and screens daily work schedule.
• Conducts daily briefing and de-briefing in the absence of the Department Head.
• Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
• Establishes two-way communication with related departments
• Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
• Manages time effectively by meeting deadlines on time.
• Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
• Identifies and solves problems in a professional manner.


• Knows and understands the job description of all positions in his/her department and beware of others.
• Knows and understands policies relating to his/her department and others.
• Recognizes good quality products and presentation.
• Checks and improves all service standards established by the company.
• Supervises staff activities to maximize revenue and minimize costs.
• Provides assistance to the staff when required during peak periods.
• Maintains grooming standards for all personnel.
• Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
• Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use of all resources.


• Communicates effectively with guest, clients, business partners and staff.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.


• Coaches and counsels all staff when applicable.
• Provides the most effective training to all credit regularly.
• Motivates staff to grow within the company.
• Develops him/herself to be better manager at all times.


• Reports to Financial Controller or superior.
• Directs and supervises activities of the credit staff.
• Coordinates with other managers for all activities of the hotel.
• Interacts with clients, guests, government officials, supplies and other important individual in the community in promoting the hotel.


• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.


• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.


• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”


• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.


• Minimum education of Bachelor degree in Accounting, Business Administration or relevant field
• Minimum of 5 years in credit collection or relevant experience
• Have good communication skills in written and spoken English
• Result and detail-oriented and be proactive
• Possess professional disposition with good communication and interpersonal