dusitD2 Hua Hin

Manager – IT

June 4, 2024
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Job Description

PRIMARY RESPONSIBILITIES:

• Plan and implement technology related processes, systems, and office automation systems.
• Maintain IT systems, management of software & hardware, 24-hour coverage for hotel.
• Produce strategic, tactical IT business plans, capital & operating budgets.
• Analyze software and hardware problems to detect/correct deficiencies, malfunctions and irregularities.
• Prepare, recommend, and implement procedures designed to ensure data back-up and recovery, protect database from loss or damage in case of system failure.
• Manage contracts with IT vendors, consultants, service providers, review maintenance contracts to ensure accuracy and project completion.
• Report status of IT operations to Executive Committee.
• Evaluate and define hotel and user requirements to determine feasibility of requested enhancements.
• Installation of software and hardware upgrades, compliance with Dusit Corporate and legal requirements related to software licensing agreements.
• Focus on future business needs and profitability.
• Develop training programs to increase user knowledge of systems to ensure high degree of computer proficiency.
• Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards.
• Schedule routine preventive maintenance, daily clerical functions regarding integrity of computer systems.
• Coordinate with IT Corporate Office.
• Reviews existing procedure.
• Reviews user rights.
• Performs miscellaneous job-related duties as assigned.

ADMINISTRATIVE RESPONSIBILITIES

• Oversees the security, access, operations, maintenance and repair of information technology systems.
• Monitoring all systems to be secured, reliability, and availability.

TECHNICAL RESPONSIBILITIES

• Oversees the provision of technical support and guidance to departments and end-users.

COMMERCIAL RESPONSIBILITIES

• Develops Request for Proposals, recommends selection of vendors and negotiates contracts.

HUMAN RESOURCES RESPONSIBILITIES:

• Supervises staff and consultants required to complete system implementation and development projects, Human Resources Responsibilities for IT department.
• Oversees, directs, prioritizes and assigns staff in IT department and support areas of the department.
• Provide training.

RELATIONSHIP

• Maintain good relationship with all IT Contractors and end users.

OTHERS

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Computer Science, Computer Engineering
• Minimum of 8 years of IT supervisory experience in medium-large organization is essential. Exposure to hospitality industry is highly desirable
• Strong knowledge in management of Dusit IT standard systems and other applications widely used in hospitality business.
• Have Excellent English communication skills both in written and spoken
• Posses professional disposition with excellent communication and interpersonal skill.